Shipping Policy

Thank you for shopping with Truezones! We aim to provide fast, safe, and reliable shipping on every order. Please read our shipping policy below for full details.

Order Processing Time

• All orders are processed within 1–5 business days (excluding weekends and holidays).

• Once your order ships, you will receive a confirmation email with tracking information.

• In peak seasons or during high order volume, processing may take slightly longer.

Shipping Destinations

We proudly ship worldwide, including but not limited to:

• USA & Canada

• UK & Europe

• Australia & New Zealand

• Asia

• Middle East

• South America

If your country is not available at checkout, please contact us at truezonesteam@gmail.com.

Estimated Delivery Times

These are estimated timeframes only. Delays can occasionally occur due to customs, holidays, or local delivery services.

Tracking Your Order

Once your order is shipped, we will email you a tracking number so you can monitor your shipment status. You can also use our Track Order page.

Customs, Duties & Taxes

• International orders may be subject to customs fees, import taxes, or other charges imposed by your local government.

• Truezones is not responsible for these charges and they are the customer's responsibility.

Shipping Delays or Lost Packages

• If your order is significantly delayed or lost, please contact us at truezonesteam@gmail.com with your order number.

• We will work with the shipping carrier to resolve the issue. In cases where tracking confirms delivery but the item is missing, you may be required to contact your local postal service.

Incorrect Shipping Information

Please double-check your shipping address before placing your order.
We are not responsible for packages lost due to incorrect or incomplete addresses provided by the customer.

Questions?

If you have any questions regarding shipping, delivery times, or tracking, don’t hesitate to reach out to us at truezonesteam@gmail.com — we're happy to help!